STANDARD PROCESSING TIME FOR ORDERS IS 1-2 BUSINESS DAYS TO BE PROCESSED AND SHIPPED. ORDERS PLACED AFTER 10:00 AM (PST) MAY BE PROCESSED THE FOLLOWING BUSINESS DAY. PROCESSING AND SHIPPING TIMES MAY INCREASE DURING SPECIFIC COLLECTION LAUNCHES, HOLIDAYS, AND OTHER PEAK SEASONS. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED AFTER CHECKOUT.

- WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED AFTER CHECKOUT.

- ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT'S TRACKING INFORMATION.

- CUSTOMERS ARE RESPONSIBLE FOR MONITORING THE DELIVERY OF THEIR SHIPMENT ONCE AN ORDER HAS LEFT OUR WAREHOUSE.

GLOBAL FRIENDS OFFERS FREE EXPRESS SHIPPING FOR ORDERS OVER $50 USD WITHIN MEXICO. ORDERS TAKE 1-3 BUSINESS DAYS TO ARRIVE ONCE YOUR ORDER LEAVES OUR DISTRIBUTION CENTER IN MEXICO CITY.

INTERNATIONAL SHIPPING RATES VARY.  DURING CHECKOUT WE CALCULATE SHIPPING COSTS BASED ON YOUR LOCATION AND ESTIMATED WEIGHT OF YOUR PACKAGE.

GLOBAL FRIENDS OFFERS FREE EXPRESS SHIPPING FOR ALL INTERNATIONAL ORDERS OVER $200 USD. ORDERS TAKE 4-6 BUSINESS DAYS TO ARRIVE ONCE YOUR ORDER LEAVES OUR DISTRIBUTION CENTER IN MEXICO CITY.

IF YOUR PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO INCORRECT SHIPPING ADDRESS AND/OR PHONE NUMBER, THE PACKAGE WILL BE RETURNED TO THE SENDER (GLOBAL FRIENDS) AT THE CUSTOMER’S EXPENSE.

IF THE RECEIVER IS ABSENT UPON ALL DELIVERY ATTEMPTS, YOUR PACKAGE WILL BE HELD AT A LOCAL FEDEX CENTER FOR PICK UP.  IF THE CUSTOMER FAILS TO PICK UP THE PACKAGE FOR ANY REASON, THE PACKAGE WILL BE RETURNED TO THE SENDER (GLOBAL FRIENDS) AT THE CUSTOMER’S EXPENSE.

FOR INTERNATIONAL CUSTOMERS, IF YOU REFUSE RECEIPT OF YOUR PACKAGE, THE PACKAGE WILL BE RETURNED TO GLOBAL FRIENDS AT YOUR EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE AMOUNT TO BE REFUNDED.

PACKAGES WILL BE HELD AT CUSTOMS FOR 30 DAYS, AFTER WHICH IT WILL BE DEEMED ABANDONED. CUSTOMERS WHO HAVE ABANDONED A PACKAGE WILL FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND FOR THEIR ORDER.

IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER. PLEASE ALSO CONTACT US AT CONTACT@GLOBALFRIENDSCO.COM.